Contact us
Questions about an order, a product or a return? Write to us and a real person answers, usually the same day.
Our showroom
Try everything before you buy: every product in the shop is on the floor, charged and ready.
Lisbon
Open every day but Monday, with coffee and a quiet room for listening.
Rua do Ouro 120, 1100-063 Lisboa
showroom@onyx.example
Frequently asked questions
Everything people ask us before and after they buy.
Yes. We ship to most of Europe and North America, tracked, within two to five working days.
Any fault in materials or workmanship. We repair or replace it, and pay the postage both ways.
Yes, at checkout, on orders over 100, with no interest when paid within three months.
Open the case near your phone and follow the prompt, or hold the power button for five seconds.
In Lisbon, open every day but Monday. Everything in the shop is there to try.